My Gas

s persuaded by sales rep to change gas supply companies.
Second time I have ordered gas now and second time I've been let down.
Paid for gas and supposed to deliver next day but next day there s a backlog avcording to Zama but she promised I will be 1st on the list for next day.
Now 3 days later and still no delivery.
From now I'll just go back to previous supplier, bit more expensive but service you can count on.

Absolutely the best company to deal with. Not only are they professional, they know their products well.
Gas is probably a complicated product to deal with but these guys make it super easy to understand.
The prices are great and the service is very efficient.
I would definitely recommend this company for all your gas filling needs

Thanks stay away from MY GAS.
Nelspruit Theo is very helpful but the account service department are useless.
As for Percy Mabuza the least said the better. They can never sort out accounts and try and over charge you.
Thank you
Dave

I s so excited to find your company, as you are based in the same street as my company in Lanseria Corporate Estate. Have been dealing with you for a few months & loved the quick deliveries of gas when we needed a delivery. In December 2024 I paid the November account 2 weeks earlier, as I s going on leave. While on leave, my office ordered gas on the 3 Jan 2025 & were told that we have not paid you R364.32 & the account is on hold. I pleaded with the accounts ladies to allow me to check the account on my return on the 13 Jan, however the account s not released. My office then ordered gas from another supplier. We have been requesting the paperwork for the outstanding amount since 3 Jan & only received it today, 15 Jan. The outstanding invoice s supposed to be credited by your accounts department in October already, so we are up to date. Your accounts department ladies seem to have the authority to stop supply at any time, even if they are not sure what is going on. None of them can take responsibility for this & the best we could get s "Sorry, they didn’t know what s happening on the account as I s on leave at the time".
Perhaps in the future, your accounts department should NOT have the authority to stop supply without management approval. Shocking treatment.

I bought 19kg gas with a new cylinder, but thy gave me old cylinder, even after cleaning it's soo disappointing, lve been dealing with my gas for 5 years but what l received on Tuesday it's shame, l ed them but no solution until today. What a poor service and poor communication

Do not order gas from My Gas online.
Lanseria seem incapable of picking up Online orders. Following up on when delivery can be expected, you are asked to provide proof of the order and payment.
No feedback from staff, necessitating further s and speaking to someone else, who also does not know what is going on.
A frustrating experience

s invoiced for rental of a CO2 cylinder I had purchased outright. Despite multiple attempts to clarify and there being no signed rental agreement, they continued to bill me. The agent admitted that there is no rental agreement. I returned the cylinder and am still awaiting a refund for my deposit and unused gas. Unprofessional and potentially in violation of the Consumer Protection Act.

Hi. This is the last time I will use your services. But as a responsible person and someone who doesn't like to see businesses suffer due to lack of management, I will take this time to give you some advice:
1. Every order is important.
2. Your company doesn't follow up on orders coming in.
3. You don't have a system in place to check payments/Reference with the client.
4. Once the amount is received in your account, there's no communication between you and the client for acknowledgement.
5. You do not have a system to communicate with client to arrange for delivery. Just showing up at the houes and not being able to deliver, is a ste of time, petrol and it makes the client angry and frustrated.
This has happened every time we have ordered both for my house, business and others also facing the same issues.
When demand is higher than supply, normally service is comprised.

These guys do not care about service. Paid for a gas bottle 5 days ago and have still not received it. My rep ls me it will be delivered today only to find out there is a backlog all of a sudden. Communication within the company as well as with their customers is horrible.
I addition to this, I have tried to get a hold of some sort of management/supervisory person and all of a sudden no more communication or s returned. I just think this is extremely bad business practice.

Conveniently placed at Lanceria, service very professional. Supplied helium that is difficult to get,