Something Borrowed Decor Hire

We used Something Borrowed for our wedding and overall the items themselves were good quality and suited the event well.
However, I would like to share a piece of constructive feedback around the delivery and return process, as this unfortunately led to an unnecessary dispute afterwards.
At delivery there s no joint checking of the stock, and on collection only the boxes were counted without verifying what s inside them. Because of this, if any items are broken during the process, there is no clear y for either the client or the company to verify exactly when or how that breakage occurred. Even during a conversation it s mentioned that the drivers often don’t have time to check inventory on delivery or collection.
This creates a difficult situation for both sides, as it becomes impossible for a client to confidently confirm what s actually broken during the event versus what may have happened during transport or handling.
I did try to ask questions about this process, but unfortunately the conversation became quite personal rather than focusing on resolving the issue.
In the end, I even returned some additional items directly to their premises myself to ensure everything s sorted out properly. Ironically, when I arrived they didn’t realise it s me and were discussing the situation quite negatively, which s a little disappointing considering my only intention s to resolve things amicably.
My suggestion would simply be that Something Borrowed implement a clearer inventory checking process during both delivery and collection. This would protect both the company and their clients and avoid misunderstandings in the future.
Aside from that process issue, the products themselves were good and I hope the feedback helps improve the experience for future customers.

Very good service received and very helpful staff. They are very responsive on s and get quotes out very quickly. The quality of their products are ver good. They were also very understanding when we did not return the full amount of items borrowed initially, but after everything s returned we received our deposit back.

I’ve ordered items (online and in-store with assistance from Lisa) and always happy. Most recently, I ordered cutlery, plates, glasses, napkins, etc for my wedding and everything s perfect. Service is quick & friendly and they have a great selection of any items you can think of at very reasonable prices.

Thank you so much for amazing service. You made my daughter's wedding so perfect. From delivering pick up and all the 100 requests I had. Friendly staff and very helpful.

I recently hired some beautiful items from Something Borrowed for a housewarming. Fabulous friendly service, Sonja in accounts s super helpful. All the staff were great though overall. Highly recommended.

Dealing with something borrowed s somewhat of a frustrating ordeal, yes we got our items on time and they were good quality, but going in to look at what they have and trying to plan decor is a different story. We drove through, lked in and s left to awkwardly figure out what we nted alone, when we asked if there sn't anyone to help, the response s, well we're not creative, what input can we offer now. You're a decor company, surely offering a service where you offer decor assistance should be part of the package? Whenever we had refunds due to us, it s like pulling teeth, they never respond to any s regarding refunds, with at least 3 to 4 follow up s sent and a until Sonja decides to look over an and pay a refund.

Absolutely LOVE this company!!! Vicky and her staff is always so helpful and friendly...Always keeps up to date with the latest trends. I always recommend them to anyone!

We rented table linens, glassware, underplates, drinks dispensers and a few other accessories from Something Borrowed for our wedding. Friendly & professional service all the y through & the items were really beautiful. We opted for delivery & collection which made things super easy as we were doing all the setup ourselves. Can highly recommend them for your event rental needs.

Something Borrowed supplied us with beautiful items that we hired for our wedding. Everything s clean and looked brand new. They were very professional, and helped me with anything I needed. The items just made the wedding that more special. So thank you, Something Borrowed, for your amazing and diverse catalog! I highly recommend them.

Really clean and decent place. Everything is high quality and great for sophisticated events. Loved it and we had an incredible service working with them.